Welcome

Thank you so much for visiting my shop.
We are a local studio run by stay-at-home moms in Tucson, Arizona.
We are crafting instead of manufacturing and We always believe mothers know best.:)

Payments

I accept the Etsy direct payment and Paypal in U.S. currency.

Orders will not be started without full payment.
Please Contact me if you have any issues completing checkout I can probably help.

I occasionally offer coupon code discounts. Follow tucson teepee on Facebook.

Shipping

If you would like USPS priority express shipping or FedEx overnight service which will arrive in one or two business day for domestic orders, please message me before purchasing. I strive to ship as quickly as possible.
Any packages returned to sender due to incorrect addresses will incur a reshipment charge.

ORDERS TO UNITED STATES
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Ships WITH poles in a carton box
Tracking included, full value insurance is provided
6ft teepee and 6.5 feet teepee will ship via USPS Priority mail or Fedex ground delivery and usually arrive within 1-3 business days.
8ft teepee will ship via Fedex Home delivery and usually arrive within 2 to 5 business days.
Overnight shipping option is available.
All the items shipping to Alaska/Hawaii/Puerto Rico will occur a surcharge of $15($30 surcharge for the 8ft teepee) because of the distance and USPS charges me more shipping fee. Please contact me before purchasing.

ORDERS TO CANADA:
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6ft and 6.5 ft teepee Ships WITH poles in a carton box
8ft teepee ships WITHOUT poles
Tracking included, full value insurance is provided
ship via USPS Priority mail and usually arrive within 6-10 business days.
Mat and toppers will be shipped by first class mail to save your postage.

INTERNATIONAL ORDERS (outside of Canada and US):
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ships WITHOUT poles
Tracking included, full value insurance is provided
International shipping will be shipped via Priority Mail International or Fedex international ground usually arrives within 6-10 business days.

Q&A:
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Any discount for the teepees shipped international without poles?
The pole value has been deducted from the international shipping fee, so the international shipping fee listed is much cheaper than the price in the post office.
I use USPS 6 to 10 days international shipping as default option.

What is the custom fees?
We can not mark the item as gift to avoid the duties because it is illegal.
Custom duty can be calculated here
www.dutycalculator.com/
Any customs fees, duties, VAT, etc. are the responsibility of the buyer. Any package returned due to non payment of these fees will receive a refund. Shipping ( the actual shipping fee including the charged shipping fee and deducted part) is not refundable.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

Our goal is to deliver something you and your kids love. If you have specific questions or in doubts of your needs, PLEASE message me, because most of the time, we can resolve it by customizing to your needs. :)

GENERAL POLICY FOR RETURNS & REFUNDS:
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• Provided that you contact me within 14 days of receiving the item, we would be able to provide refunds for the items that are in the condition received without wear or tear.
• Personalized items or customized orders unfortunately cannot be refunded, unless we have made a mistake with your order.
• Sale items are not refundable.
• Buyer is responsible for the return shipment and there will be a 15% restocking fee due to the fact that all of our items are made to order and to cover the time of assembling and packing the orders for you.
• Original shipping fee will NOT be refunded.
* For international orders which was shipped without poles, we will deduct the actual shipping fee ($75) from the refund amount for return order.

EXCHANGES:
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If you didn’t order the correct size and wish to change to a different size, please message us for more details to see how we can help.
• There will be no restocking fee if you place the new order before sending the old one back.
• Buyer is responsible for the return shipment
• Original shipping fee will NOT be refunded.

Additional

Disclaimer:
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The teepees are designed for kids 3 years old and up.
As with any toy, children should be supervised during use.
Please note that our teepees are not designed or intended for use around open flames, fire etc.

About the material used for the teepees:
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The fabric used for the teepee is all nature, without fire retardant and free of chemical hazards.
The poles are nature solid ROUND dowels without any raw or shape edge to protect little fingers.
8ft teepees use nature bamboo poles.

Important information about bamboo
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Bamboo poles may develop cracks or splits. This happens due to changes in temperature and humidity. These cracks will not affect the structural properties of bamboo and should not affect the functionality of your teepee.

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