Welcome
Thank you so much for visiting my shop.
We are a local studio run by stay-at-home moms in Tucson, Arizona. We always believe mothers know best.:)
Payments
I accept the Etsy direct payment and Paypal in U.S. currency.
Orders will not be started without full payment.
Please Contact me if you have any issues completing checkout I can probably help.
I occasionally offer coupon code discounts.
Follow tucson teepee on Facebook/Instagram.
Shipping
YES! We ship around the world!
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★ Teepees will be shipped WITH whole piece solid poles
★ Tracking included, shipping insurance is provided
Orders To United States
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★ Average transit time is 2-5 business days
★ Overnight shipping option is available in shopping cart
★ Some shipments to Alaska/Hawaii will occur a surcharge of $30
Orders TO Canada, Mexico and Puerto Rico
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★ Average transit time is 2-5 business days
★ Expedited shipping option is available. Please contact me for the detail and cost.
Orders To other international countries:
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★ Average transit time is 2-5 business days.
★ Expedited shipping option is available. Please contact me for the detail and cost.
★ Some shipments to the remote area, where is difficult to reach will occur an out of delivery area fee.
Q&A
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Any package returned due to non payment of customs fee or incorrect address will receive a refund.
Shipping (the actual shipping fee including the charged shipping and deducted part) is not refundable.
What is the customs fee?
International orders may incur custom fee which is collected by the receiver’s country.
We can not mark the item as gift to avoid the duties because it is illegal. Any customs fees, duties, VAT, etc. are the responsibility of the buyer.
Custom duty can be calculated here
www.dutycalculator.com/
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
RETURN:
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★ There is a 15% restocking fee.
★ Buyer is responsible for the return shipment. Please send us the return tracking number as the proof of the return request.
★ If your order with FREE domestic shipping, you will be responsible for the actual cost of the shipping to you. You can message me for the actual shipping fee before the return process.
★ International orders and overnight shipping charge is listed with discount, you will be responsible for the actual cost of the shipping to you. You can message me for the actual shipping fee before the return process.
EXCHANGE:
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★There will be no restocking fee if you place the new order before sending the old one back.
★ Buyer is responsible for the return shipment. Please send us the return tracking number as the proof of the exchange request.
★ If your order with FREE domestic shipping, you will be responsible for the actual cost of the shipping to you. You can message me for the actual shipping fee before the exchange process.
★ International orders and overnight shipping charge is listed with discount, you will be responsible for the actual cost of the shipping to you. You can message me for the actual shipping fee before the exchange process.
Additional
Disclaimer:
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The teepees are designed for kids 3 years old and up.
As with any toy, children should be supervised during use.
Please note that our teepees are not designed or intended for use around open flames, fire etc.
About the material used for the teepees:
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The fabric used for the teepee is all nature, without fire retardant and free of chemical hazards.
The poles are nature solid ROUND dowels without any raw or shape edge to protect little fingers.
8ft teepees use nature bamboo poles.
Important information about bamboo
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Bamboo poles may develop cracks or splits. This happens due to changes in temperature and humidity. These cracks will not affect the structural properties of bamboo and should not affect the functionality of your teepee.