Welcome
Thank you so much for visiting my shop.
We are a local studio run by stay-at-home moms in Tucson, Arizona.
We are crafting instead of manufacturing and We always believe mothers know best.:)
Payments
I accept the Etsy direct payment and Paypal in U.S. currency.
Orders will not be started without full payment.
Please Contact me if you have any issues completing checkout I can probably help.
I occasionally offer coupon code discounts. Follow tucson teepee on Facebook.
Shipping
Any packages returned to sender due to incorrect addresses will incur a reshipment charge.
ORDERS TO UNITED STATES
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★ Teepees will be shipped WITH poles
★ Tracking included, full value insurance is provided
★ Shipping transit time is 1-3 business days for most items ,2-5 days for XL/XXL teepees or remote area
★ Overnight shipping option is available.
★ All the items shipping to Alaska/Hawaii/Puerto Rico will occur a surcharge of $20($50 surcharge for the 8ft teepee) because of the distance and USPS/FEDEX charges me more shipping fee. Please contact me before purchasing.
ORDERS TO CANADA:
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★ Teepees will be shipped WITH poles
★ Tracking included, full value insurance is provided
★ Average Shipping transit time is 2-7 business days.
INTERNATIONAL ORDERS (outside of Canada and US):
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★ M/L/XL/XXL teepees will be shipped WITHOUT poles by default
★ Tracking included, full value insurance is provided
★ International package transit time is around 6-10 business days.
★ If you want us to include poles for M/L/XL/XXL teepee orders outside of USA and Canada, please send us a message and we will give you new shipping quote.
Q&A for international orders:
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★Any discount for the teepees shipped international without poles?
The pole value has been deducted from the international shipping fee, so the international shipping fee listed is much cheaper than the price in the post office.
I use USPS 6 to 10 days international shipping as default option.
★What is the custom fees?
We can not mark the item as gift to avoid the duties because it is illegal.
Custom duty can be calculated here
www.dutycalculator.com/
Any customs fees, duties, VAT, etc. are the responsibility of the buyer. Any package returned due to non payment of these fees will receive a refund. Shipping ( the actual shipping fee including the charged shipping fee and deducted part) is not refundable.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
Our goal is to deliver something you and your kids love. If you have specific questions or in doubts of your needs, PLEASE message me, because most of the time, we can resolve it by customizing to your needs. :)
GENERAL POLICY FOR RETURNS & REFUNDS:
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★ Provided that you contact me within 14 days of receiving the item, we would be able to provide refunds for the items that are in the condition received without wear or tear.
★Personalized items or customized orders unfortunately cannot be refunded, unless we have made a mistake with your order.
★ Sale items are not refundable.
★ Buyer is responsible for the return shipment and there will be a 20% restocking fee due to the fact that all of our items are made to order and to cover the cost of packing the orders for you.
★ Original shipping fee(which is included in the item price) will NOT be refunded. You can message me for the actual shipping fee before the return process.
* For international orders which was shipped without poles, we will deduct the actual shipping fee ($75) from the refund amount for return order.
EXCHANGES:
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If you didn’t order the correct size and wish to change to a different size, please message us for more details to see how we can help.
★There will be no restocking fee if you place the new order before sending the old one back.
★Buyer is responsible for the return shipment
★Original shipping fee (which is included in the item price) will NOT be refunded. You can message me for the actual shipping fee before the exchange process.
Additional
Disclaimer:
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The teepees are designed for kids 3 years old and up.
As with any toy, children should be supervised during use.
Please note that our teepees are not designed or intended for use around open flames, fire etc.
About the material used for the teepees:
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The fabric used for the teepee is all nature, without fire retardant and free of chemical hazards.
The poles are nature solid ROUND dowels without any raw or shape edge to protect little fingers.
8ft teepees use nature bamboo poles.
Important information about bamboo
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Bamboo poles may develop cracks or splits. This happens due to changes in temperature and humidity. These cracks will not affect the structural properties of bamboo and should not affect the functionality of your teepee.